At rentmytrucks, we aim to provide clear and fair policies for customers using our vehicle rental and vehicle sales services. This Refund and Return Policy explains the general rules relating to cancellations, refunds, vehicle returns, and vehicle purchases through rentmytrucks.ca.
1. Vehicle Rental Cancellations
Customers may request to cancel a vehicle rental reservation before the scheduled pick-up date.
Refund eligibility may depend on:
- The type of reservation;
- The cancellation date and time;
- The rental vehicle selected;
- Whether a deposit or prepayment was made; and
- Any specific terms provided during booking.
Any applicable cancellation fees will be communicated during the booking process or in the applicable rental agreement.
2. Rental Refunds
If you are eligible for a refund, rentmytrucks will process the refund using the original payment method whenever reasonably possible.
Refund amounts may be adjusted to account for:
- Cancellation fees;
- Services already provided;
- Additional rental charges;
- Vehicle damage or cleaning costs, where applicable;
- Traffic or parking fines, where legally permitted;
- Fuel charges;
- Late return charges; or
- Other charges authorized under the applicable rental agreement.
Processing times may vary depending on your financial institution or payment provider.
3. Early Return of Rental Vehicles
Customers may return a rental vehicle before the scheduled return date.
An early return does not automatically guarantee a refund for unused rental days. Refunds or adjustments for unused rental periods will depend on the terms of your reservation and rental agreement.
Please contact rentmytrucks before returning a vehicle early if you have questions about possible adjustments or refunds.
4. Vehicle Return Requirements
Rental vehicles must be returned:
- To the agreed return location, unless another arrangement has been approved;
- On or before the scheduled return date and time;
- With the vehicle and equipment provided by rentmytrucks;
- In a condition consistent with normal use; and
- In accordance with the terms of the rental agreement.
Additional charges may apply for late returns, missing equipment, excessive cleaning, damage, unauthorized use, or other violations of the rental agreement.
5. Vehicle Condition and Damage
Customers should inspect the rental vehicle at the beginning and end of the rental period.
Any existing damage should be reported before leaving the rental location. If damage occurs during the rental period, customers should notify rentmytrucks as soon as reasonably possible.
Charges relating to damage, loss, theft, or other incidents will be handled in accordance with the applicable rental agreement, insurance coverage, and applicable law.
6. Refunds for Service Issues
If you believe that you are entitled to a refund because of an issue with a rental vehicle or service, please contact rentmytrucks as soon as possible.
We may review the circumstances of the issue and determine whether a refund, credit, replacement vehicle, or another appropriate solution is available.
Any decision will take into account the applicable rental agreement, the services provided, and applicable consumer protection laws.
VEHICLE SALES
7. Vehicle Purchase Deposits
A deposit may be required to reserve or begin the purchase process for a vehicle.
The refundability of a deposit will depend on the terms communicated at the time the deposit is made and applicable law.
Customers should review all purchase documents and deposit terms before making a payment.
8. Vehicle Sales and Returns
Vehicle purchases are subject to the applicable purchase agreement and consumer protection laws.
Unless otherwise required by applicable law or specifically stated in a written agreement, a completed vehicle sale may not be eligible for return or exchange.
Before completing a purchase, customers are encouraged to:
- Review the vehicle description and specifications;
- Inspect the vehicle;
- Ask questions about the vehicle’s condition;
- Review all applicable pricing and fees;
- Understand any available warranty coverage; and
- Carefully review the purchase agreement before signing.
9. Vehicle Condition
Vehicles may be sold as new, used, or otherwise described in the applicable sales documentation.
Customers should review the specific condition, mileage, features, equipment, and documentation relating to the vehicle before completing the purchase.
Vehicle photographs and online descriptions are provided for informational purposes and may not represent every feature or detail of the vehicle.
10. Refunds for Vehicle Purchases
Any refund, cancellation, return, or exchange relating to a purchased vehicle will be handled according to:
- The applicable purchase agreement;
- Any written warranty or return policy provided with the vehicle; and
- Applicable consumer protection laws.
Where a refund or remedy is legally required, rentmytrucks will handle the matter in accordance with applicable law.
11. Payment Disputes
If you believe that a charge was made incorrectly, please contact rentmytrucks as soon as possible.
We may request additional information to investigate the issue. Customers should also contact their payment provider or financial institution when appropriate.
12. How to Request a Refund
To request a refund or discuss a return, cancellation, or payment issue, please contact rentmytrucks using the contact information available on rentmytrucks.ca.
Please provide, where applicable:
- Your full name;
- Reservation or purchase reference number;
- Vehicle information;
- Date of rental or purchase;
- A description of the issue; and
- Any supporting documents or photographs.
13. Changes to This Policy
rentmytrucks may update this Refund and Return Policy from time to time. The most current version will be posted on rentmytrucks.ca with an updated effective date.
Nothing in this policy is intended to limit or remove any rights or protections available to customers under applicable Canadian consumer protection laws.
