rentmytrucks

Last Updated: August 2026

Privacy Policy (“rentmytrucks,” “we,” “us,” or “our”) is committed to protecting the confidentiality, security, and privacy of your Personal Information. This Privacy Policy explains how and why we collect, use, retain, protect, and disclose your Personal Information.

“Personal Information” means information about an identifiable individual, subject to applicable privacy laws.

1. CONSENT

Where required by applicable law, we rely on your consent to collect, use, retain, and disclose your Personal Information. This Policy explains the choices available to you, including, where applicable, your ability to refuse or withdraw consent.

You may agree to this Policy when you:

  • make a reservation or request our services;
  • use our website;
  • create or manage an account;
  • contact our customer service team; or
  • otherwise interact with rentmytrucks.

This Policy may apply before, during, and after your relationship with us, as permitted or required by applicable law.

We do not knowingly collect Personal Information from children where prohibited by applicable law.

2. WHY AND HOW WE COLLECT YOUR PERSONAL INFORMATION

Providing Our Services

We collect certain Personal Information that may be necessary to provide vehicle rental, transportation, chauffeur, transfer, roadside assistance, or other services offered by rentmytrucks.

The information we may collect includes:

  • name;
  • residential or business address;
  • telephone number;
  • email address;
  • date of birth, where required;
  • driver’s licence information;
  • payment and billing information;
  • insurance information, where applicable;
  • reservation and rental information;
  • communication preferences; and
  • other information reasonably necessary to provide our services.

Automated Information

When you use our website, we may automatically collect certain technical and usage information, such as:

  • IP address;
  • browser type and settings;
  • device information;
  • operating system;
  • pages visited;
  • dates and times of visits;
  • approximate location, where permitted; and
  • information about how you interact with our website.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your Personal Information to:

  • process and manage reservations;
  • verify eligibility to rent or use a vehicle;
  • provide rental, transportation, chauffeur, transfer, and related services;
  • communicate with you regarding reservations, services, payments, or customer support;
  • process payments and deposits;
  • verify identity and prevent fraud;
  • maintain and improve our website and services;
  • respond to questions, complaints, or requests;
  • personalize your website experience where permitted;
  • conduct analytics and business research;
  • send marketing communications where you have provided consent or where otherwise permitted by law;
  • protect the safety and security of our customers, vehicles, employees, and business; and
  • comply with applicable legal and regulatory requirements.

4. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to operate, secure, and improve our website.

Cookies may help us:

  • remember your preferences;
  • maintain website functionality;
  • understand how visitors use our website;
  • improve performance and user experience;
  • detect and prevent fraud; and
  • provide relevant content or advertising where permitted.

You may manage or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

5. ANALYTICS AND ADVERTISING

Where permitted by applicable law and subject to any required consent, we may use analytics tools, cookies, and similar technologies to understand how visitors interact with our website.

This information may help us:

  • measure website performance;
  • understand visitor preferences;
  • improve our services;
  • evaluate advertising campaigns; and
  • provide more relevant advertising or content.

You may have choices regarding interest-based advertising and certain tracking technologies through your browser or device settings.

6. ONLINE ADVERTISING

We may work with advertising and analytics service providers to measure the effectiveness of our advertising and better understand website usage.

These providers may use cookies or similar technologies in accordance with applicable laws and their own privacy practices.

We do not knowingly provide advertising networks with Personal Information that directly identifies you unless you have consented or disclosure is otherwise permitted by law.

7. PROTECTING YOUR PERSONAL INFORMATION

Security Measures

We maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we take reasonable measures to protect Personal Information, no method of transmitting or storing information is completely secure. In the event of a security incident, we will take appropriate steps in accordance with applicable legal requirements.

8. DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose Personal Information when necessary to operate our business, provide services, comply with legal obligations, or where you have provided consent.

Service Providers

We may share Personal Information with trusted service providers that help us operate our business, including providers of:

  • website and technology services;
  • payment processing;
  • customer support;
  • reservation systems;
  • vehicle and roadside services;
  • insurance-related services;
  • analytics;
  • marketing; and
  • fraud prevention.

These service providers may only use Personal Information as necessary to provide services to us or as otherwise permitted by law.

Legal and Regulatory Requirements

We may disclose Personal Information when required or permitted by law, including to:

  • comply with legal obligations or lawful requests;
  • enforce our agreements;
  • protect our rights or property;
  • investigate fraud or security incidents; or
  • protect the safety and security of individuals or the public.

Business Transactions

If rentmytrucks is involved in a merger, acquisition, financing, restructuring, or sale of all or part of its business or assets, Personal Information may be disclosed to parties involved in the transaction, subject to appropriate confidentiality and legal requirements.

9. INTERNATIONAL TRANSFERS

Your Personal Information may be processed or stored in Canada or other jurisdictions where our service providers operate.

Information transferred outside your province or country may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to ensure that Personal Information receives an appropriate level of protection in accordance with applicable privacy laws.

10. RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We retain Personal Information only for as long as reasonably necessary to:

  • provide our services;
  • maintain appropriate business records;
  • comply with legal or regulatory obligations;
  • resolve disputes;
  • prevent fraud; and
  • enforce our agreements.

When Personal Information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable law and our internal retention practices.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

  • request access to your Personal Information;
  • request correction of inaccurate or incomplete information;
  • withdraw consent, where processing is based on consent;
  • request deletion of Personal Information in certain circumstances;
  • request information about how your Personal Information is used or disclosed; and
  • raise concerns or complaints regarding our privacy practices.

To exercise these rights, please contact us using the contact information provided on our website.

12. WITHDRAWAL OF CONSENT

Where applicable, you may withdraw or change your consent regarding the collection, use, or disclosure of your Personal Information.

Withdrawal of consent may affect our ability to provide certain services to you. Withdrawal will not affect processing that was lawful before consent was withdrawn.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication.

13. DE-IDENTIFIED AND AGGREGATED INFORMATION

We may remove or modify identifying information so that information can no longer reasonably identify you.

De-identified or aggregated information may be used for legitimate business purposes, including:

  • analytics;
  • reporting;
  • service improvement;
  • understanding customer preferences;
  • fraud prevention;
  • identifying trends; and
  • improving operational efficiency.

14. EXTERNAL LINKS

Our website may contain links to third-party websites or services.

rentmytrucks does not control third-party websites and is not responsible for their content, privacy practices, security, or handling of Personal Information.

We encourage you to review the policy and terms of any third-party website before providing Personal Information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes become effective may be subject to the updated Policy, where permitted by law.

16. CONTACT US

If you have questions about this Policy or wish to exercise your privacy rights, please contact rentmytrucks using the contact information available on our website. Contact Us

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